Job Details

Job ID: SES905

Job Title: OSS Specialist (IRAQI ONLY)

Job Type: Permanent

Consultant: Angela

Sector: Oil & Gas

Location: Basrah

Posted: 13 Jul 2017

Description:

Responsible for Operational Support Services at all Company locations
Managing day to day activities of staff at each location and sub locations 
Delivering On Site services during service hours of 8am to 7pm.
Scheduling, shift management and rotation of staff to ensure Site coverage, effective service delivery, and support for Individual
development
Coaching and mentoring OSS Site Leads and OSS staff
Performance management for OSS staff, get the best from individuals by ensuring clear targets and responsibilities
Perform Site Assurance making sure quality work gets done and customer satisfaction is high. Perform walkabouts to randomly
check on performed work.
Ensure all debris is removed that is generated from IT equipment or services. Similarly remove debris/dust to make sure that IT
assets deliver maximum value
Provide technical support for IT equipment in Meeting Rooms and Conference rooms. Ensure all IT equipment is tested working
on a periodic basis
Upon request through Helpdesk, OSS will provide support during the meeting
Responsible to maintain, update and making available all records of all roles performed at a particular site including the GI-D
Focal Point roles assigned at each site
Review daily reports for each site for tickets that are nearing or past their SLA targets and execute appropriate action
Onboard new joiners providing them requisite training per on-boarding checklist. Ensure new staff are functional and know how
to contact IT for support
Manage off boarding for existing staff per off-boarding process ensuring hiring managers return all assets that were assigned to
user
Manage and support movement of IT equipment associated to office and staff moves. This includes planning, packing, moving
and updating asset records
In conjunction and partnership of the Infrastructure Project team, plan and deploy the refresher of PC and Printer assets
Provide local support for Infrastructure Projects. Act as local host and coordinate with the Change Management focal point any
change or deployment at local site
Coordinate access passes for IT staff and projects for the particular location. Maintain relationship with the local security and
access teams
Trouble Shoot technical issues on PCs, printers, network, access points, Operating systems and operational software. Ensure
resolution of issues are within service levels. Work closely with Global teams, ISP suppliers and vendors to trouble shoot
and resolve technical issues.
Installation and maintenance of Network printers. Printers should be proactively checked to make sure enough ink in the
cartridges and drums. Prior to any mass printing requests, proactively check the printer supplies
Manage pool of loaner laptops and provide a loaner service where this is requested via the Service Desk. Manage the asset
base and ensure assets are returned by end of the loan period
Responsible to receive goods delivered to site. Work with the Asset Manager to update asset inventory and store records.
Ensure goods are stored in a safe and secure location, with optimum conditions to maintain asset condition
Manage the coordination and duties for Dedicate Service Engineers from HP and maximize their performance output
Be technical experts in the area of PC troubleshooting and repair, Printer troubleshooting and repair, VSAT connectivity,
Bandwidth management, WAN and LAN
Create and maintain templates and documentation
Provide active input, suggestions and ideas for improvement of the function
Manage team’s day to day activities, tracking operational activities and intervening where things do not look right
Maintain a harmonious working environment promoting good will and team working

REQUIREMENTS
Competent in speaking and writing English. Candidate must be able to carry a conversation in English and demonstrate their
understanding and requirements of the customer
High proficiency in technical skills. Candidate must have 2-3 years of experience in similar capacity preferably in a IT technical
coaching and training environment
Candidate should have high level of Presentation skills using MS Office
Candidate must have a foundation knowledge of the ITIL building blocks
Strong Communicator. Candidate should be able to use advocacy and enquiry skills to better understand customer needs rather
than fulfilling their wants
Strong Customer Service Skills. Candidate must deliver to exception customer satisfaction levels.