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Job ID: SES19

Job Title: Mall Manager

Job Type: Contract

Consultant: Mrs Angela

Sector: Travel & Tourism

Location: Najaf

Posted: 26 Oct 2021


Mall Manager

Work place: Al Najaf

Job Responsibilities



 Supervise and manage shopping mall operations including property management, tenant management, customer service, contract services such as Facility management, cleaning, security, maintenance, etc.

·        Supervise, guide and mentor mall team and contractor employee work to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service

·        Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises including parking, service areas, toilets and other common areas.

·        Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels.

·        Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making

·        Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers’ business activity and pleasant shopping environment for customers.

·        Present the property to prospective tenants and provide details about the mall and terms of occupancy.

·        Market vacant spaces to prospective tenants through leasing agents, advertising or other methods.

·        Develop and maintain beneficial relationships with existing and potential tenants and Retail and F&B groups to ensure continued business.

·        Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the mall.

·        Ensure appropriate tenant mix in line with business strategy and market demand to achieve desired footfall.

·        Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards

·        Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required



Experience & Qualification

·        Bachelor’s degree in Engineering (e.g., Civil) or equivalent.

·        Overall 5+ years of professional work experience, 2 - 5 years’ experience in Mall operations management position

·        Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management preferably in a reputed large shopping malls / Real Estate company in GCC or abroad in a similar role.


Management skills:

·        proven track-record of managing a team

·        Retail/Shopping Mall Business

·        Property Management

·        Conflict management skills

·        Microsoft Office (Word, Excel) Skills

·        Excellent Arabic & English communication skills



Working Hours

9AM to 6PM – Saturday to Thursday