Position title : IT Business After Delivery Engineer
Position status : Local
Position reports to : IT Business Manager
Department : IMIT
Rotation pattern : 14/14
Duties and responsibilities :
- Provide warranty technical support and expertise to the specific individual warranty for various IT projects in Majnoon.
- Support IT Business Manager to build the team to maintain delivered projects. The after-delivery engineer needs to understand SLA and the parameters of the system.
- Fix issues and failures with manufacturers when the system is broken.
- Preparation of training material from the delivery of the project
- Maintain strong external and internal interface with vendors Product Engineers, Quality Engineers, and Program Management to create cross-functional teams to communicate warranty information and provide failed parts/data for analysis to provide effective improvement and reporting of organizational and customer warranty issues.
- Review warranty processes and applicable data processing/storage systems to provide updates necessary to meet company requirements and to sustain effective and efficient data/part processing response time to internal and external customers.
- Work with IT team members to maintain delivered projects.
- Provide and manage a framework for the warranty returns, customer concerns and the company problem solving/root cause analysis system
- Flexible to accept any other tasks assigned by Business Manager and related to and required by the Business section, and implement them in a professional manner
Qualification & Training requirements :
- BSc. Degree in Engineering, Information Management, Business Management or Minimum Education or Certification: 4-year Degree related to IT
Experience :
- 4 years of relevant job experience within the Oil & Gas industry or IT/Telecom domain
- Having good expertise with Oil and Gas Telecom equipment installation and maintenance
- Have network/telecom concepts
- Have various system troubleshooting expertise
Language proficiency, computer and software skills :
- Fluent English language
- Strong Presentation and reporting skills
- MS Office:
- Excel – advanced
- Word – Intermediate
- PowerPoint – Intermediate
Skills :
- Communication skills
- Presentation skills
- Assertive, resilient, and welcomes change
- Focus on continuous self-learning and improvement
